Typical jobs across Maricopa County

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

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6 job stories

The calls we handle most

Typical job

A warm spot on an Alhambra tile floor turns out to be a slab leak

What homeowners notice: A 1950s block house in Alhambra has a patch of hallway tile that feels warm underfoot, and the baseboard in the next room has started to swell. With every fixture in the house closed, the dial on the water meter is still turning, which points at a hot-water line in the slab rather than anything above the floor.
What we do: The homeowner closes the main while a licensed plumber is called to locate and repair the line. A technician traces how far the water has travelled with pin and pinless moisture meters and a thermal camera, lifts the loose tile and the swollen baseboard, cuts the drywall back where the meter still reads wet, and sets air movers with an LGR dehumidifier directed along the slab and into the open wall cavities. The plumber does the pipe repair on a separate visit.
What to expect: The slab, the mortar bed and the wall plates match the dry reference after several days of logged checks, and tile and baseboard replacement is quoted once the floor measures dry.

4–5 hours typical visit

Typical job

A rooftop cooler floods a Maryvale hallway ceiling on its first run of spring

What homeowners notice: On the first warm week of spring, a Maryvale homeowner switches on the rooftop evaporative cooler that has sat covered all winter. Within the hour the hallway ceiling below it is dark and sagging and water is running down the wall onto carpet, because the float valve has stuck open and the overflow is draining into the roof structure instead of away from it.
What we do: Power to the cooler and to the hallway lighting circuit goes off first, then the water line feeding the unit is shut. A technician relieves the sagging drywall through a small opening so trapped water drains into a bucket, reads the ceiling framing and the top of the wall with meters, and bags out the soaked blown insulation sitting above the ceiling. Air movers and an LGR dehumidifier dry the cavity while a cooler technician replaces the float valve and the split quarter-inch supply line on his own call.
What to expect: The cavity and framing reach goal after several days of logged readings, and the ceiling patch, sprayed texture and paint are quoted separately once the drywall around the opening is dry.

3–4 hours typical visit

Typical job

A full secondary pan in an Ahwatukee attic stains a bedroom ceiling

What homeowners notice: In the middle of an Ahwatukee summer a brown ring spreads across a bedroom ceiling beneath the attic air handler, and the drywall inside the ring begins to feel soft. The primary condensate line has silted up, so condensate has been running into the secondary pan, and that pan has filled and spilled onto the ceiling below.
What we do: The air conditioning goes off at the thermostat and the breaker so the unit stops making water. A technician checks the attic from the hatch, confirms the standing water in the pan, and reads the ceiling, the top plates and the insulation with a moisture meter and a thermal camera. Wet blown insulation is bagged out, a small drain opening is cut where the drywall is saturated, and air movers plus an LGR dehumidifier work on the ceiling cavity. An HVAC technician clears the condensate line and tests the float switch on a separate visit.
What to expect: Readings in the cavity and the ceiling return to the dry reference within a few days, and the stained section is quoted for patching after drying, with a note to have the condensate line cleared before the next cooling season.

3 hours typical visit

Typical job

Monsoon rain gets under tile roof underlayment in a south Peoria house

What homeowners notice: A microburst drives rain sideways across a south Peoria subdivision, and water appears along the top of a living-room wall and then across the ceiling. The tile looks untouched from the ground, but the felt underlayment beneath it has worn through, so the layer that actually keeps water out has stopped doing it.
What we do: Once the cell has passed and the roof is safe to reach, the crew tarps the affected roof section. Inside, a thermal camera and meters map how far water has run along the top plates and into the blown insulation, the saturated insulation is removed, and the wet section of ceiling drywall is cut back far enough for air to reach the cavity. Air movers and an LGR dehumidifier run with readings logged on each visit. A roofer replaces the underlayment on that slope under its own contract.
What to expect: The framing and remaining drywall reach their dry goal, the ceiling repair is quoted after drying, and photographs with the moisture log go to the homeowner to use with their insurer.

4–5 hours typical visit

Typical job

A scaled water heater lets go in a central Glendale garage

What homeowners notice: A tank water heater well past a decade of service splits at the bottom overnight in a central Glendale garage. Years of Valley hard-water scale have left it rumbling on every cycle, and by morning water has crossed the garage slab, run under the door into the laundry room and reached the carpet in the room beyond.
What we do: A technician points out the cold-water stop on top of the tank, and which breaker or gas valve to close, before anything else happens. Water is extracted from the slab and the carpet and the soaked pad is lifted out. Meters read the bottom plates, the drywall above the slab line and the particleboard of the laundry cabinets, and the swollen cabinet base and wet lower drywall come out with the homeowner's approval. Air movers and an LGR dehumidifier dry the garage and the two rooms while a licensed plumber replaces the heater and fits a drain pan.
What to expect: The slab, plates and framing reach goal over several days, the homeowner has photographs and readings ready for a claim, and new carpet pad and a drywall patch are quoted once the readings hold steady.

2–3 hours typical visit

Typical job

A split ice-maker line runs across a northwest Chandler slab floor

What homeowners notice: A family in a northwest Chandler subdivision comes home to water standing on the kitchen tile and spreading into the hall. The small plastic tube feeding the refrigerator's ice maker has split behind the appliance, and because the house sits on a slab the water has gone flat rather than down: along the grout lines, under the hallway laminate and beneath the kitchen cabinet runs.
What we do: The stop valve behind the refrigerator is closed, and surface water is extracted before the buckling laminate and its wet underlay come up. A thermal camera and a pinless meter show how far the water reached under the cabinets and into the tile bed, so toe kicks come off and drying is ducted into those cavities with hoses from the air movers. An LGR dehumidifier holds the room while readings are logged, and the homeowner is pointed at a metal-braided replacement tube instead of the plastic one that failed.
What to expect: The slab, the cabinet bases and the wall plates reach the dry reference, the hallway laminate is quoted for replacement after drying, and the kitchen tile stays where it is because the bed underneath read dry.

3–4 hours typical visit

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The calls we handle most

A warm spot on an Alhambra tile floor turns out to be a slab leak

A rooftop cooler floods a Maryvale hallway ceiling on its first run of spring

A full secondary pan in an Ahwatukee attic stains a bedroom ceiling

Monsoon rain gets under tile roof underlayment in a south Peoria house

A scaled water heater lets go in a central Glendale garage

A split ice-maker line runs across a northwest Chandler slab floor

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